Publications

Deluxe Catalysts for Change Publication

Improving service one page at a time

How do you extend the shelf life of an undertaking that is, by nature, ephemeral? That was the challenge Deluxe Financial Services posed to Larsen. Our answer: Catalysts for Change. This publication culminates a yearlong effort focused on transforming the customer experience within the financial services industry. Chronicling an innovative program sponsored by Deluxe, it offers findings for readers to apply in their own workplaces. Designed to be readable, and written to be thought provoking, the book is an engaging blend of reporting, statistics, and advocacy. The result? An editorial product, available for sale or as a premium gift, that's changing the way financial institutions satisfy their customers.